Cancellation policy
Purchase Options Cancellation Policy
Orders can only be cancelled before they ship. Once your order has been dispatched, cancellations cannot be accepted under any circumstances.
Cancellation Window
You have 2 hours from the time you place your order to request a cancellation. After 2 hours, your order enters our fulfillment process and cannot be cancelled.
How to Request a Cancellation
Email our Help Centre with your order number and cancellation request. We'll confirm receipt and process your request immediately if within the 2-hour window.
What Happens After Cancellation (If Approved)
We'll cancel your order and issue a full refund to your original payment method:
- Credit/Debit Card: 5-7 business days
- Digital Wallets (Apple Pay, Google Pay, etc.): 5-7 business days
- Afterpay: Refunded to your Afterpay account within 5-7 business days
Check Your Order Status
You can track your order status in your account. If it shows "Dispatched" or "Shipped," cancellation is no longer possible.
Orders Are Final Once Shipped
Our next business day dispatch means orders ship quickly. Once your order has left our warehouse, we cannot stop, redirect, or cancel it. This is non-negotiable.
If You've Received Your Order
If you want to return an item after receiving it, our returns policy applies. Visit our Returns page for full details on eligibility, timeframes, and process.
No Exceptions
We cannot make exceptions to this policy regardless of circumstances. Please review your order carefully before purchase.
Payment Authorization
When you place an order, payment is authorized immediately. If your order qualifies for cancellation, the refund will be processed as outlined above.
Questions Before Ordering?
Contact our Help Centre before you purchase if you have any concerns or questions.