Refund Policy

Hydroguard Return & Refund Policy

At Hydroguard, we're committed to providing high quality filtration products. Your satisfaction matters to us. Read this policy carefully before you purchase.

30-DAYS MONEY BACK GUARANTEE

Not satisfied? Full refund. No questions asked. Period.

If you're not happy with your Hydroguard purchase for ANY reason within 30 days of delivery, we'll refund your money in full.

This applies to all products purchased directly from hydroguardstore.com.

1. Product Compatibility & Pre Purchase Due Diligence

It's your responsibility to ensure the Hydroguard product you purchase is compatible with your existing shower or tap setup before you buy. We provide detailed product descriptions, specifications, and installation guides on our website.

Before you buy, please:

  • Review all product specifications. Check dimensions, connection types (like 1/2 inch NPT), and compatibility notes.
  • Examine your current shower/tap setup. Compare your existing fittings with our product's requirements. Take photos or measurements if you're unsure.
  • Contact our customer support. If you have doubts about compatibility, reach out before you purchase. Our team is here to help.

2. Installation Requirements

Our Hydroguard shower and tap filters are designed for straightforward, tool free installation. The filters themselves require no tools.

  • Hand Tightened Installation Only. All Hydroguard filters require hand only tightening. Do not use any tools like wrenches or pliers. Tools can damage the product, your plumbing, or both.
  • Follow the Instructions. You must follow the provided step by step installation instructions precisely. Failure to do this can lead to improper installation, leaks, or product damage.

Hydroguard is not liable for product damage, leaks, or issues from installations where tools were used or where instructions weren't followed.

3. Damage to Existing Plumbing & Liability

Hydroguard is not liable for any damage to your existing plumbing, shower fixtures, or household appliances during or after installation. It's your responsibility to ensure your existing plumbing is in good working condition before installation.

4. How to Request a Return

You have 30 days from delivery to request a return for any reason.

To start a return:

  • Contact Customer Support. Email us at info@hydroguardstore.com with your order number and brief reason for return.
  • Provide Evidence. For defect or compatibility claims, send clear photos or videos of your shower/tap setup and the Hydroguard product. We may ask you to return the product for physical inspection before processing your refund.

Return Shipping

  • Return shipping costs are your responsibility, unless the return is due to a verified manufacturing defect.

5. Condition of Returned Products

The product must be returned in its original condition with all parts, packaging, and documentation.

Products showing signs of improper installation (tool marks, stripped threads from over tightening, or damage from tool use) may not be eligible for return.

6. Refund Process

Once we receive your return, we'll email you to confirm receipt.

If your return is approved, your refund will be processed within 7 business days to your original payment method.

7. Non Returnable Items

  • Products returned more than 30 days after delivery
  • Products not purchased directly from hydroguardstore.com
  • Used filter cartridges (unless a defect is proven)

8. Exchanges

We only replace items if they're defective or damaged due to manufacturing fault. Email info@hydroguardstore.com to request an exchange.

9. Shipping & Delivery

Fast Shipping You Can Count On
We dispatch every order the next business day, so you get what you need quickly. It's that simple.

Shipping That Makes Sense

  • Free shipping on orders over $60
  • $10 flat rate on orders under $60

No hidden charges, no surprises. We keep it straightforward so you know exactly what to expect.

Delivered Across Australia
We ship to every corner of Australia. We're Australia only at the moment. International options coming soon.

What to Expect
Order before business hours → Ships next business day → Track it in real time → Arrives at your door

We stand behind every order. If something goes wrong, we fix it.

10. Purchase Cancellation Policy

Orders can only be cancelled before they ship. Once shipped, cancellations are not accepted.

Before Your Order Ships
You have 2 hours from the time you place your order to request a cancellation. After 2 hours, your order enters our fulfillment process and cannot be cancelled.

How to Request a Cancellation
Email our Help Centre with your order number and cancellation request. We'll confirm and process your request immediately if within the 2 hour window.

What Happens After Cancellation (If Approved)
We'll cancel your order and issue a full refund to your original payment method within 5 to 7 business days.

Orders Are Final Once Shipped
Our next business day dispatch means orders ship quickly. Once your order has left our warehouse, we cannot stop, redirect, or cancel it. This is non negotiable.

Questions?

Contact our Help Centre before you purchase if you have any concerns. Email info@hydroguardstore.com