1. Collection of Personal Information

When you visit or use the Site, we collect three main categories of information:

1.1. Device Information (Automatically Collected)

We collect information about your device and how you interact with the Site. This information helps us optimize the Site and ensure security.

A. Usage Data (e.g., pages viewed, time spent on pages).
B. Technical Data (e.g., IP address, browser type, operating system).
C. Tracking Data (e.g., data collected via cookies and web beacons).

1.2. Order Information (Directly Provided)

We collect this data to process and fulfill your orders.

A. Identifiers (e.g., Name, billing address, shipping address, email address, phone number).
B. Transaction Data (e.g., Products purchased, date of purchase).
C. Financial Data (e.g., Payment information, processed via third parties).

1.3. Marketing and Communication Data (Voluntarily Provided)

A. Email address and communication preferences provided when subscribing to our newsletter or during checkout.

2. Use of Personal Information

We use the collected Personal Information for the following key purposes:

2.1. Service Fulfillment and Management

A. To process your payments and fulfill your orders.
B. To communicate with you regarding your order status, inquiries, and customer support.
C. To set up and manage your customer account.

2.2. Security and Risk Mitigation

A. To screen orders for potential risk and fraud prevention.
B. To maintain the integrity and security of the Site.

2.3. Marketing and Improvement

A. To provide you with targeted advertisements and marketing communications (where consent is provided).
B. To analyze customer behavior and improve the design and performance of our products and services.

3. Sharing Your Personal Information

We share your Personal Information with third parties only as necessary to provide our services and for legitimate business purposes.

3.1. Service Providers

A. Payment Processors: Shared to process your financial transactions securely (e.g., Stripe, PayPal).
B. Shipping Carriers: Shared to manage product delivery and returns (e.g., FedEx, USPS, DHL).
C. Analytics Providers: Shared to analyze Site usage (e.g., Google Analytics).

3.2. Legal Compliance

We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to:

A. Comply with a legal obligation or lawful request.
B. Protect and defend the rights or property of HydroGuard Store.

4. Cookies and Tracking Technologies

4.1. Use of Cookies

We use cookies (small data files) to enhance your browsing experience, analyze traffic, and remember your preferences.

4.2. Management of Cookies

You have the option to accept or decline cookies. You can modify your browser settings to manage or block cookies. Note that disabling essential cookies may impact the functionality of the Site.

5. Data Security and Retention

5.1. Security Measures

We employ reasonable physical, technical, and administrative security measures (e.g., encryption, SSL) to protect your Personal Information.

5.2. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law 

6. Your Rights and Choices

6.1. Right to Access and Portability

You have the right to request access to the Personal Information we hold about you and to receive a copy of that data.

6.2. Right to Correction

You have the right to request the correction of inaccurate or incomplete data we hold about you.

6.3. Right to Erasure 

You have the right to request the deletion of your Personal Information, subject to certain legal exceptions.

6.4. Right to Opt-Out of Marketing

You can easily opt-out of receiving marketing emails from us by following the "unsubscribe" link in those emails.

6.5. Exercising Your Rights

To exercise any of these rights, please contact us using the contact details provided in Section 8.

7. Minors

The Site is not directed at or intended for individuals under the age of  16. We do not knowingly collect data from minors without parental consent. If we become aware that we have collected data from a minor, we will take steps to delete that information.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail:

Email: info@hydroguardstore.com